Can't Connect Online from in game

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andrewpc
Posts: 23
Joined: Sun, 27. Jan 19, 19:11
x4

Can't Connect Online from in game

Post by andrewpc » Wed, 1. Apr 20, 22:37

Can you please help.

I am unable to log into my egosoft account from in game and just get an error "unable to connect"

details - Linux client
Version 3 (I was on the Betas before and couldn't connect then but assumed it was because I was running betas) with split
Used to connect in 2.6

Have unlinked and relinked steam account
Have reset my forum password

Confirmed no firewall running
Turned off App Armor just in case

Check router logs and no errors

here are pings
PING forum.egosoft.com (5.35.248.210) 56(84) bytes of data.
64 bytes from forum.egosoft.com (5.35.248.210): icmp_seq=1 ttl=54 time=23.8 ms

however,
PING egosoft.com (91.250.82.76) 56(84) bytes of data.

not sure the host the online tries to reach

Here is the traceroute until it is dropped
traceroute to egosoft.com (91.250.82.76), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.557 ms 0.733 ms 0.902 ms
2 host-212-158-250-34.dslgb.com (212.158.250.34) 9.579 ms 9.568 ms 9.656 ms
3 63.130.104.198 (63.130.104.198) 10.109 ms 10.393 ms 10.464 ms
4 ae11-100-xcr1.hex.cw.net (195.89.96.1) 11.631 ms 11.391 ms 11.686 ms
5 lag-10.ear1.London1.Level3.net (4.68.72.93) 11.798 ms 11.990 ms 12.259 ms
6 ae-1-3102.ear2.Paris1.Level3.net (4.69.140.30) 18.847 ms 17.540 ms 18.109 ms
7 213.242.120.246 (213.242.120.246) 23.967 ms 21.533 ms 21.846 ms
8 ae0-v100.sr-helios.sxb1.mass.systems (87.230.112.5) 22.255 ms 21.120 ms 21.414 ms
9 rsn1995.rs1.hosteurope.de (217.115.141.39) 23.492 ms 23.873 ms 24.339 ms
10 * * *

I can definitely hit the server
curl egosoft.com
<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="http://www.egosoft.com/community/news_e ... </a></body>

So definitely nothing wrong with internet nor my forum account as I am posting this so I am at a loss.

All help much appreciated

Andrew

andrewpc
Posts: 23
Joined: Sun, 27. Jan 19, 19:11
x4

Re: Can't Connect Online from in game

Post by andrewpc » Thu, 2. Apr 20, 15:19

A little extra info that I got from the terminal when starting testandlaunch on the command line. I have also noticed that other external links seem to be greyed out

Code: Select all

======================================
curl_easy_perform() failed : Problem with the SSL CA cert (path? access rights?)
======================================
======================================
VentureTracker::OnError(): function 'session' returned 'ERR_CONNECT_FAILED'
======================================

andrewpc
Posts: 23
Joined: Sun, 27. Jan 19, 19:11
x4

Re: Can't Connect Online from in game

Post by andrewpc » Thu, 2. Apr 20, 16:52

Think I have fixed it - OK I have fixed it

opensuse has moved the ca bundle to /var/lib/ca-certificates/pem and the libcurl library within the game is looking /etc/ssl/certs so I created a link.

Hope this helps someone else

A

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