[Resolved] New Purchase - Garbled screen - AMD RX 5600 XT

[bluegoon]

Drivers updated.

Ryzen 5
AMD RX 5600 XT
Windows 10 64 bit
SSD installation
Steam



https://imgur.com/a/nsbQpco

##### SOLUTION #####

TURN OFF GLOW

##################

[CBJ]

Can you provide a DXDiag and vulkaninfo file, as requested at the top of the forum, please?

[bluegoon]

Can you provide a DXDiag and vulkaninfo file, as requested at the top of the forum, please?

I'm not sure how to attach the output text file from dxdiag...

I received this error when running the vulkan command:

WARNING: [Loader Message] Code 0 : ReadDataFilesInRegistry: Registry lookup failed to get layer manifest files.

[CBJ]

You can just paste the text into the forum. Use more than one post if you run out of space.

[bluegoon]

You can just paste the text into the forum. Use more than one post if you run out of space.

It exceeds the string limit, sir.

[CBJ]

Use more than one post if you run out of space.

You can just split it over multiple posts, as explained in the sticky thread at the top of the forum.

[bluegoon]

You can just paste the text into the forum. Use more than one post if you run out of space.

Here is the dxdiag - https://pastebin.ubuntu.com/p/3J6nJzyGtg/

Sorry man, I'm not sifting and formatting text to circumvent the limitations of an ancient forum, please upgrade it, for your customers sake. Pastebin link above.





Question regarding Vulkan, do we need to have anything related to it installed on win 10 64? I've seen people mention an SDK? Is there perhaps a Runtime available?

Repeating this in case you missed it, I have an AMD graphics card:

I received this error when running the vulkan command:

WARNING: [Loader Message] Code 0 : ReadDataFilesInRegistry: Registry lookup failed to get layer manifest files.

[CBJ]

Pastebin is absolutely fine as an alternative.

The Vulkan runtime files are normally installed with the standard drivers, but it does look like you're having some problems with that. I would suggest removing the drivers, making sure you're clean with a driver cleaner and then reinstalling. Alternatively, as you say, there do seem to be some people who've had that error who've solved it by installing the SDK, which you can find here. That shouldn't normally be necessary though.

[bluegoon]

Pastebin is absolutely fine as an alternative.

The Vulkan runtime files are normally installed with the standard drivers, but it does look like you're having some problems with that. I would suggest removing the drivers, making sure you're clean with a driver cleaner and then reinstalling. Alternatively, as you say, there do seem to be some people who've had that error who've solved it by installing the SDK, which you can find here. That shouldn't normally be necessary though.

Thank you! So you're saying this appears to be an issue with AMD (Looks like it), I want to make escalation queries with them.

EDIT: Tell CS management to upgrade the forums, tell them I miss 2000 too, but it's time we move on.

[CBJ]

We have plenty of people running similar AMD hardware to you who aren't having problems, but it does seem to be related to your graphics driver setup or hardware somehow.

Regarding the forum software, it's the PHPBB people you need to hassle if you want it improved. We're not planning to put valuable developer time into switching or writing our own.

[Imperial Good]

This seems to be an inherit bug with the RX 5600 and similar variants.
viewtopic.php?f=180&t=429908

Apparently turning off "glow" is a workaround to get some reasonable graphics. AMD being AMD I would not be surprised if this was a driver bug.

[bluegoon]

##### SOLUTION #####

TURN OFF GLOW

[bluegoon]

This seems to be an inherit bug with the RX 5600 and similar variants.
viewtopic.php?f=180&t=429908

Apparently turning off "glow" is a workaround to get some reasonable graphics. AMD being AMD I would not be surprised if this was a driver bug.

Well done and thanks, I just discovered this too, I've updated the OP too in case someone else experiences this.

Thanks for your time and attention guys, have a nice weekend.

[timon37]

Hi, we'd really like to narrow this down because we can't reproduce it so far.
Thanks for dxdiag, can you also send us your vulkan-info as described here (below the dxdiag instructions): https://www.egosoft.com:8444/confluence ... VulkanInfo
Additionally I'd like you to re-enable glow, verify the issue still happens, and then send us your config.xml file it's in "Documents\Egosoft\X4\<steam-user-id>\config.xml"